[By NBC-1TV H. J Yook]NTT Communications (NTT Com, www.ntt.com), the ICT solutions and international communications business within the NTT (NYSE:NTT) Group, announced today that NTT Com has launched Global Management One (www.ntt.com/gmone/) to provide remote infrastructure management (RIM) and ICT rightsourcing services to Enterprise companies seeking to optimize returns on their ICT investments.

The Global Management One service portfolio covers the entire ICT stack, providing customers with a flexible array of managed services that can be combined to suit individual needs. Intended to complement internal ICT capabilities, Global Management One leverages NTT Com’s deep engineering expertise and global footprint enabling access to new services, new technologies, and new markets. ICT teams can offload rote management tasks and instead focus on strategic initiatives that will drive growth and create value for the enterprise.

Global Management One services provide SLA-backed management of core infrastructure components such as Corporate WAN and LAN (including wireless LAN) systems. Services extend through the platform layer - storage, database, hypervisor management - and reach to the business services layer providing end user compute services such as Managed Communication and Collaboration services as well as overall governance and ICT strategic planning consultation.

The services are backed by robust SLA’s tied to customers’ business outcomes and an industry leading automation platform that ensures accurate and agile infrastructure management; reducing mean time to resolve incidents by up to half. Global Management One services will initially be delivered from four centers in Mumbai, Manila, Kuala Lumpur and Barcelona where 95% of engineers hold over 150 unique industry recognized certifications. NTT Com engineers are accredited in best practice and leading technologies such as: Cisco, Microsoft, Red Hat, Oracle, VMware, Citrix, ITIL, PMI, Juniper, EMC, NetApp, Palo Alto, Six Sigma, BlueCoat, Avaya and many others.